This is an insurance designed to protect your booking against a wide range of unforeseen circumstances that may arise before, during, or even after your stay.

In addition to covering certain cancellation reasons, it also includes guarantees related to late arrivals, early departures, travel assistance, protection of the accommodation deposit, and the delivery of forgotten items, among other coverages.

The insurance reimburses the cancellation fees applied by the resort (according to its sales conditions), up to the contracted limit, if you have to cancel before your arrival.

• Maximum: up to €5,000 per person
• No deductible for medical reasons
• 15€ deductible in other cases

The insurance supports you throughout different stages of your experience:

Before arrival

• Cancellation due to valid reasons covered by the policy.
• Date changes for certain covered reasons.

During the stay

• Late arrival due to valid reasons.
• Early interruption of the stay.
• Travel assistance and certain coverages.
• Replacement vehicle in certain situations.
• Veterinary expenses and assistance for dogs and cats.

After check‑out

• Protection of the deposit withheld due to covered accidental damage.
• Reimbursement of the shipping costs for personal belongings forgotten at the accommodation.

• Cancellation and modification cover starts from the moment the policy is contracted.
• Cover related to the stay (late arrival, early interruption, assistance, replacement vehicle and other guarantees) begins on the day of arrival.
• Some protections continue after check‑out, such as the delivery of forgotten items at the accommodation or coverage of the deposit withheld due to accidental damage, in accordance with the policy conditions.

This way, you are protected against unforeseen events before, during and after your holiday.

It must be taken out at the same time you make your reservation or before cancellation fees start to apply.

If you need to use any of the insurance coverages, you should contact the insurer directly as soon as possible.

You can do so through any of the following channels:

📞 Customer service and claims telephone numbers

• Spain: +34 919 499 138
• France: 02 48 65 93 95
• Italy: +39 9 80 80 33 89
• United Kingdom: +44 20 376 99 366
• Germany: 0800 1800731
• Portugal: +351 308 812 096
• Netherlands: +31 416 788 157
• Denmark: +45 898 796 69
• International: +33 2 48 65 93 95

📧 Email
sinistres@gritchen.fr

🌐 Online management and claim tracking
www.declare.fr

Tip: before calling or opening a claim, have your policy number, the booking holder’s details and all information related to the incident ready. This will allow the insurer to locate your case more quickly and provide faster assistance. Once your request has been registered, you will receive a claim number that should be referenced in future communications to facilitate follow‑up.

Depending on the case, you may be asked to provide:

• Medical certificate
• Official documents (dismissal, court summons, etc.)
• Reservation invoices
• Proof of the cancellation reason

The insurance covers multiple justified reasons, including:

Medical reasons:

• Serious illness, accident or death (yours or that of close relatives)
• Pregnancy complications (up to week 32)
• Hospitalisation or situations preventing travel

Work-related and legal reasons:

• Redundancy (economic dismissal)
• Job change or mandatory relocation
• Court summons or official exams

Personal reasons:

• Theft of documentation before the trip
• Serious damage to your home or vehicle
• Divorce or breakup
• Cancellation of an important event linked to the trip

Other situations:

• Denied boarding for health reasons
• Serious issues preventing arrival at the destination
• Cancellation of insured travel companions

There are some important exclusions:

• Issues related to the destination (safety, conditions or border closures)
• Circumstances that only affect the enjoyment of the trip
• Pre-existing illnesses not aggravated after taking out the policy
• Lack of documentation or negligence
• Advanced pregnancy (more than 32 weeks)
• Epidemics or general health situations not expressly covered

No. It only covers the reasons specifically stated in the policy. Voluntary cancellations (for example, a change of plans without justified cause) are not covered.

The insurance may cover modification costs if the change is due to a reason included in the policy, without exceeding the amount that cancelling at that time would have cost.

The reimbursement will depend on:

• The time at which the cancellation occurs
• The charges applied by the resort at that time
• The policy limits

In no case will more than the total cost of the stay be reimbursed

No, the cost of the insurance is not refundable under any circumstances

Yes. If one of the insured travelers cancels for a covered reason, the others may receive a proportional refund of the booking